PenCom has a tailored approach in meeting the needs of each class of its stakeholders…
| Stakeholders | Promise |
| Pensioners | Timely payment of pension |
| Security of pension assets | |
| Contributors | Security of assets |
| Ensure compliance of employers | |
| Ensure effective service delivery by operators | |
| Government | A safe & sound industry |
| Positive contribution to economic development | |
| Contribution to social safety net | |
| PenCom Staff | Provision of a learning environment, opportunities for career advancement/ development |
| Promotion of team spirit and provision of conducive working environment | |
| Provision of effective communication channel | |
| General Public | Effective communication & enlightenment |
| Responsible corporate citizen | |
| Environmental friendly organisation | |
| Employers of Labour | Operators of New Schemes (RSAs) |
| Proactivity and responsiveness | |
| Ensure compliance | |
| Operators of Existing scheme | |
| Safety of assets & fair returns on investment | |
| Effective supervision | |
| Pension Operators | PFAs, CPFAs & PFCs |
| Effective & efficient regulation and supervision | |
| Prompt regulatory and supervisory intervention on all operators’ issues | |
| Effective capacity development for the industry | |
| Insurance & Pension Departments | |
| Continuous collaboration with NAICOM for a flourishing life insurance business | |
| Effective supervision of pension departments | |
| Technical support for both pension departments and insurance companies in the implementation of CPS |