| Stakeholders | Promise |
| Pensioners | Timely payment of pension |
| Security of pension assets |
| Contributors | Security of assets |
| Ensure compliance of employers |
| Ensure effective service delivery by operators |
| Government | A safe & sound industry |
| Positive contribution to economic development |
| Contribution to social safety net |
| PenCom Staff | Provision of a learning environment, opportunities for career advancement/ development |
| Promotion of team spirit and provision of conducive working environment |
| Provision of effective communication channel |
| General Public | Effective communication & enlightenment |
| Responsible corporate citizen |
| Environmental friendly organisation |
| Employers of Labour | Operators of New Schemes (RSAs) |
| Proactivity and responsiveness |
| Ensure compliance |
| Operators of Existing scheme |
| Safety of assets & fair returns on investment |
| Effective supervision |
| Pension Operators | PFAs, CPFAs & PFCs |
| Effective & efficient regulation and supervision |
| Prompt regulatory and supervisory intervention on all operators’ issues |
| Effective capacity development for the industry |
| Insurance & Pension Departments |
| Continuous collaboration with NAICOM for a flourishing life insurance business |
| Effective supervision of pension departments |
| Technical support for both pension departments and insurance companies in the implementation of CPS |
